30 DAY MONEY BACK GUARANTEE


We believe in our products! That’s why we offer a 30 Day, 100% Money Back Guarantee


If for any reason a customer is unsatisfied with their purchase, they can contact us within 30 days of taking delivery, and organise to receive a refund of the purchase price, subject to the terms and conditions listed below:

  1. In order to organise a refund under these terms and conditions, the customer must notify Kinde co. Support via emailing hello@kindeco.com.au within 30 days of taking delivery of their Kinde co. Product and request a refund under these terms and conditions.
  2. The customer must provide photo evidence of the good in question for a faulty, damaged or wrong claim. The product must be retained in the possession of the customer for 7 days after the claim is made in the situation where Kinde co. would like for the product to be posted back (at the expense of the company) for the purpose of investigation of examination. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the 100% of the purchase price.
  3. For a change of mind refund, Kinde co. reserves the right to not provide a refund on any relevant fright costs.
  4. The 30-Day period will commence on the date that the customer accepts delivery of their Kinde co. product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
  5. After receiving notification, Kinde co. will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Kinde co. accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
  6. Kinde co. reserves the right to make changes to these 30-Day Money Back Guarantee Terms and Conditions without notice.

The above guarantee applies only to retail purchases made through our online shop at http://www.kindeco.com.au. Refunds or exchanges provided are subject to the Terms and Conditions of the store. 

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