AUSTRALIAN DESIGNED ORGANIC COTTON & BAMBOO KIDS APPAREL

PAYMENT & RETURNS

 

/ payments

Payment methods we accept:

Online store: Visa, MasterCard

Markets- Cash, Visa, MasterCard

 

/ prices

Prices displayed on the product pages are in Australian Dollars.  

 

/ returns

Kinde Co, is happy to offer customers a return or an exchange for items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 30 days of receiving your product. Read more on our 30 Day Money Back Guarantee

It is a requirement to complete your return, we require a receipt/ original invoice and the attached Returns Form.

Important: returns will not be accepted without a completed Returns Form.

Returns are only accepted via post and not in person

 

/ returning via post

Please send returns via post to the following address:

Kinde Co.
Att: Customer Service/ Returns
78 Perfection Avenue
Stanhope Gardens, NSW
2768, AUSTRALIA
Contact: 1300 702 855
Email: hello@kindeco.com.au

 

For International Returns please use your international postal service if you are mailing from abroad. Kinde Co. will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

Kinde Co. is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.

 

/ refunds (if applicable)

Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on item's purchased during a promotion or an online special. 

sale items: Item's purchased during a promotion, marked down items, online credits and gift cards are non-refundable. You will automatically be issued with an online credit valid for three months.

faulty items: Should you receive a faulty or damaged item, please contact our customer service team on 1300 702 855 or via hello@kindeco.com.au and they will instruct you on how to return the item.

late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kindeco.com.au.

 

/ exchanges

Kinde Co. wants you to love your purchases. If orders arrive damaged or faulty, if you change your mind or the fit is not perfect we are happy to exchange within our returns policy period. Items must be in a resalable and unused condition, accompanied by original tags and a valid original receipt. Refer to our 30 Day Money Back Guarantee for more information. 

Please inform us of the style, size and colour that you would prefer by sending us an email at hello@kindeco.com.au and we will instruct you how to return the item.

The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

 

/  Australian Consumer Law (ACCC)

Please click on the link below for more information on Refunds & Returns via Australian Consumer Law Fairtrade.

http://www.fairtrading.nsw.gov.au/pdfs/About_us/Publications/acl_refunds_poster.pdf

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